If you cannot sign in to your OneDrive sync app, or the sync app says OneDrive is not connected, follow the steps below.
OneDrive not signed in
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Select the Start button, search for "OneDrive", and then open it:
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When OneDrive Setup starts, enter your personal account, or your work or school account, and then select Sign in.
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Select the Start button, search for “OneDrive”, and then open it:
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In Windows 7, under Programs, select Microsoft OneDrive.
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In Windows 8.1, search for OneDrive, and then select the OneDrive app.
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When OneDrive Setup starts, enter your personal account, or your work or school account, and then select Sign in.
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Use the Finder app to search for and open OneDrive.
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When OneDrive Setup starts, enter your personal account, or your work or school account, and then select Sign in.
OneDrive not connected
If you cannot sign in to your OneDrive sync app, or you see a message saying OneDrive is not connected, let our troubleshooter guide you through the steps to get syncing again, or follow the steps below.Start troubleshooter
1. Sign in
Check whether you can sign in to your OneDrive account online.
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If you can't sign in to your Microsoft personal account, visit Can't sign in to Microsoft account.
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If you can't sign in to OneDrive work or school account, try to reset your password or alternatively, please contact your organization's IT Admin.
2. Check for updates
If you can sign in to OneDrive online, but not on your computer, check for updates.
If your computer is up to date, reset OneDrive.
3. Reset OneDrive
If you're still having problems, unlinking and re-connecting your Windows or Mac PC to OneDrive can help solve some sync problems. Learn how.
Need more help?
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Contact Support For help with your Microsoft account and subscriptions, visit Account & Billing Help. For technical support, go to Contact Microsoft Support, enter your problem and select Get Help. If you still need help, select Contact Support to be routed to the best support option. |
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Admins Admins should view Help for OneDrive Admins, the OneDrive Tech Community or contact Microsoft 365 for business support. |
