If you cannot sign in to your OneDrive sync app, or the sync app says OneDrive is not connected, follow these steps to get signed in again.
Unable to sign in to OneDrive
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Select the OneDrive icon that is grayed out or has a line through it.
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At the “Set up OneDrive screen”, enter your email address and password.
Notes:
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If you've forgotten your username or password, or can't sign in to your Microsoft personal account, use the Microsoft account sign-in helper. Sign-in helper
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If you can't sign in to OneDrive work or school account, try to reset your password or alternatively, please contact your organization's IT Admin.
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If you can sign in, but still cannot connect to OneDrive, check that your internet provider’s firewall is not blocking OneDrive. You may be able to do this by using your mobile device as a hotspot. Alternatively, contact your internet service provider and check they support access to Microsoft 365 products and services.
OneDrive is not connected
If you see an error message that OneDrive is not connected, you may need to restart OneDrive.
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Select Windows Start or macOS Finder and search for OneDrive.
Tip: If the OneDrive app is not installed or you cannot find it, download the latest version. Download
Need more help?
Check the OneDrive service status.
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Contact Support For help with your Microsoft account and subscriptions, visit Account & Billing Help. For technical support, go to Contact Microsoft Support, enter your problem and select Get Help. If you still need help, select Contact Support to be routed to the best support option. |
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Admins Admins should view Help for OneDrive Admins, the OneDrive Tech Community or contact Microsoft 365 for business support. |
